picture picture
Contact Us
  • Boats
    • Aluminum Boats
    • Thunder Jet
    • Liquid Metal Marine
    • Rogue Jet Boatworks
    • Fiberglass Boats
    • Osprey Pilothouse
    • Sea Sport
    • Small Boats
    • Mercury Inflatable Boats
    • Crestliner Jon Boats
    • Marlon Utility Boats
    • Boat Trailers
    • Road Runner
    • Marlon Trailers
  • Engines
    • Mercury Outboards
    • 2.5 - 30 HP Mercury FourStroke®
    • 40 - 150 HP Mercury FourStroke®
    • 200 - 300 HP Mercury FourStroke®
    • 250 - 600 HP Mercury Verado®
    • 15 - 500 HP Mercury SeaPro®
    • Sterndrive Motors
    • Mercury Jet Motors
  • Parts & Accessories
    • Mercruiser® Drives
    • Transom Shields
    • Propellers
    • Mercury Propellers
    • Quicksilver Propellers
    • Marine Electronics
    • Lowrance
    • Simrad
  • Clearance
  • Pre-Owned
  • Book a Service
    • Boat Repair
    • Boat Storage
    • Financing
    • Re-Powering
  • About Us
    • History
    • Meet the team
    • Alberni Industrial Marine Supply
    • Philosophy
    • Facilities
    • Blog
    • Mercury CSI 2022 Award Winner
  • Contact us
https://aws.albernipowermarine.com/2023/01/2023-CSI-Page-Mercury-Logo-1673622647471.jpg

Press Release - January 13, 2023

Mercury CSI Award 2022 Winner - Alberni Power & Marine - RPM Group

Mercury Marine has presented Alberni Power Marine - RPM Group of Port Alberni, British Columbia, its prestigious Service Customer Satisfaction Index (CSI) Award for 2022 and has won this award now in their fifth consecutive year (2018-2022).

Mercury Marine’s Service CSI Program measures the satisfaction of consumers after having service work done on their Mercury outboard or MerCruiser Sterndrive or inboard.

Alberni Power Marine - RPM Group won the Service CSI Award for its ongoing commitment to providing exemplary customer service based on the responses of customers who had warranty work performed at the dealership during the past year.

The CSI score for each dealer is measured and monitored by Mercury Marine. After warranty work has been completed, Mercury sends out a Service CSI survey to the consumer, asking him or her to rate the service received. To be eligible for the Service CSI Award, a dealer must maintain a score of 94 or better out of 100 in the Service CSI survey. These surveys ask consumers to rate their overall service satisfaction with the dealership and indicate if they would revisit the dealership in the future.

Tracking Service CSI scores is a way Mercury evaluates its individual dealers' effectiveness and its own policies and training programs. Dealerships that score high in Mercury’s Service CSI surveys are recognized through the awards program.

https://aws.albernipowermarine.com/2023/01/2023-CSI-large-Unsurpassed-Book-a-Service-albernipowermarine-1673622319905.jpg

Never miss a deal!

icon news

Boats

Aluminum Boats
  • Thunder Jet
  • Liquid Metal Marine
  • Rogue Jet Boatworks
Fiberglass Boats
  • Osprey Pilothouse
  • Sea Sport
Small Boats
  • Mercury Inflatable Boats
  • Crestliner Jon Boats
  • Marlon Utility Boats
Boat Trailers
  • Road Runner
  • Marlon Trailers

Engines

Mercury Outboards
  • 2.5 - 30 HP Mercury FourStroke®
  • 40 - 150 HP Mercury FourStroke®
  • 200 - 300 HP Mercury FourStroke®
  • 250 - 600 HP Mercury Verado®
  • 15 - 500 HP Mercury SeaPro®
Sterndrive Motors
    Mercury Jet Motors

      Parts & Accessories

      Mercruiser® Drives
        Transom Shields
          Propellers
          • Mercury Propellers
          • Quicksilver Propellers
          Marine Electronics
          • Lowrance
          • Simrad

          Clearance

          • Boats
          • Outboard Motors
          • Inboard and Sterndrives
          • Parts & Accessories
          • Marine Electronics

          Pre-Owned

          • Used Motors
          • Used Parts
          • Used Boats

          Book a Service

          • Boat Repair
          • Boat Storage
          • Financing
          • Re-Powering

          Mercury Pricelists [PDF]

          • Fourstroke & Seapro
          • Verado
          • ProXS
          • Jet

          Hours of Operation:

          Mon - Fri 8am - 5pm

          Closed on Saturdays, Sundays and Statutory Holidays

          • About Us
          • History
          • Meet the team
          • Alberni Industrial Marine Supply
          • Philosophy
          • Facilities
          • Blog
          • Mercury CSI 2022 Award Winner
          • Contact
          • Data Policy
          • Disclaimer
          • Terms & Conditions
          certifeid map

          Google Reviews

          Boat dealer in

          Port Alberni, Canada

          Review us on Google

          Never miss a deal!

          icon news

          Copyright © 2023 Alberni Power & Marine - RPM Group. All Rights Reserved

          Hours of Operation:

          Mon - Fri 8am - 5pm

          Closed on Saturdays, Sundays and Statutory Holidays

          • About Us
          • History
          • Meet the team
          • Alberni Industrial Marine Supply
          • Philosophy
          • Facilities
          • Blog
          • Mercury CSI 2022 Award Winner

          Never miss a deal!

          icon news
          certifeid map
          certifeid map

          Google Reviews

          Review us on Google

          Boat dealer in

          Port Alberni, Canada

          Copyright © 2023 Alberni Power & Marine - RPM Group. All Rights Reserved

          • Data Policy
          • Disclaimer
          • Terms & Conditions

          Hours of Operation:

          Mon - Fri 8am - 5pm

          Closed on Saturdays, Sundays and Statutory Holidays

          Never miss a deal!

          icon news

          Google Reviews

          Review us on Google

          Boat dealer in

          Port Alberni, Canada

          Copyright © 2023 Alberni Power & Marine - RPM Group. All Rights Reserved

          • Data Policy
          • Disclaimer
          • Terms & Conditions